Returns & refunds
Contact us before returning any equipment. Freight-sized machines, special orders and products that have been used require a review of eligibility and handling requirements.
Request a return within 14 days
For an eligible return, contact Florida Outdoor Equipment Inc within 14 calendar days after delivery to request authorization. Sending a request within that period does not automatically establish eligibility; approval depends on the item, condition, packaging, manufacturer requirements and the terms below.
Authorization comes first
Do not ship goods back without written return instructions. Unapproved returns can be refused, delayed or sent back to the sender. Include the order number, product name or model, the reason for the request, and photographs where relevant.
Condition and completeness
Eligible goods should be unused, uninstalled, unmodified, clean, complete and packed in the original packaging. Manuals, accessories, guards, hoses, tooling, fasteners and other supplied components may be required. Missing items or packaging can affect approval.
Equipment that has been installed, fueled, operated on a jobsite, altered, damaged or otherwise used may be restricted from return or may not be returnable.
Products with restrictions
Special-order or custom equipment, electrical items, safety products, consumables, hazardous materials, clearance goods and other restricted categories may be final sale. Manufacturer rules and the exact configuration can also affect eligibility.
Freight returns and costs
Heavy equipment may need to be secured to a pallet, documented for freight and collected by an arranged carrier. Follow the approved packing and carrier instructions. Original freight and return freight expenses may be non-refundable unless the issue was caused by Florida Outdoor Equipment Inc or the carrier process establishes a covered shipping problem. Any applicable return handling or freight arrangements are reviewed before authorization.
Damaged deliveries
Photograph damage to the product and packaging, keep the pallet and all packing materials, and note visible damage with the carrier where possible. Report freight damage within 48 hours. The shipping policy explains the review process. Do not discard the shipment or send it back before receiving instructions.
Compatibility and ordering responsibility
Before purchase, check the model, voltage, electrical phase, fuel type, tooling, dimensions, capacity and intended application. Customers are responsible for ensuring that the ordered configuration fits their requirements.
How a request is processed
- Send the order details, reason and relevant photographs to customer support.
- We review the product, condition, category restrictions, manufacturer rules and freight needs.
- If approved, follow the return instructions and confirmed carrier arrangements.
- After the goods are received and inspected, an eligible refund is processed according to the approved resolution.
Refund approval follows inspection and confirmation that the returned goods meet the agreed conditions. Contact support if you need an update on an approved return.
Florida Outdoor Equipment Inc
2691 Dardanelle Dr, Orlando, FL 32808, United States
contact@floridaoutdoorequipmentinc.com
+1 (407) 295-5010
Monday–Friday: 9am–6pm · Saturday: 10am–4pm
Sunday: Closed · Eastern Time